Homeluxy logo

About Us

Last update 2 weeks, 3 days ago

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258.311

Squarmeters cleaned

Homeluxy’s goal is to facilitate access to several affordable home services including:

Homeluxy was born out of a common need we all share – being able to enjoy more free time. Our story began in 2016 when two single entrepreneurs, this project’s founders, realized how difficult it was to get help for tedious household chores. Their technical expertise enabled them to create a user-friendly platform, and this is how Homeluxy started to offer services across the entire Grand Duchy of Luxembourg.

Homeluxy has gradually evolved from being a cleaning services provider to offering a full-rounded solution to homeowners. After the initial success the platform enjoyed for its cleaning service, we decided to add gardening, painting, and recently, home organizing services.

We pride ourselves on being able to constantly meet and exceed our customers’ expectations. Our flexible approach allows us to adapt to their feedback and ever-changing necessities.

The key to our success is our team of hard-working and highly motivated people. Whether we refer to our collaborators or our internal staff, we are glad to say and see that everyone is sharing the company’s core values: professionalism and the desire to achieve customer satisfaction.

We started this business from scratch and we are very pleased with how it evolved over the past years. Our long-term goal is to become the number one household services provider in Luxembourg!

How does Homeluxy work?

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1. Post code

Enter your post code to list the available services.

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2. Services

Select the services and the extras for every service you want.

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3. Time

Select the time you would like us to visit you.

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4. Information

Enter the necessary personal information.

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5. Pay

Pay for the service online.

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6. Be free

Spend your time doing something more important and enjoyable!

Book Now

Book a trusted person today with only a few clicks. Because life is too short not to take it easy sometimes.

Who we are?

Laszlo Czero

Laszlo Czero

Managing Director

Sabina Grecu

Sabina Grecu

Client Representative

Szilamér Fehér

Szilamér Fehér

Marketing Manager

Imre Mogor

Imre Mogor

Backend Developer

Artur Bella

Artur Bella

Backend Developer

Dora Balog-Szima

Dora Balog-Szima

Designer

Zoltan David

Zoltan David

Backend Developer

Zoltan T. Balog

Zoltan T. Balog

Designer

Bence Klement

Bence Klement

Tester

Do you have any questions?

Ask us via Facebook Messenger, email or call us and know more about the services.

Homeluxy in the media

Browse below the articles in which Homeluxy was featured.

What people say?

Thank you Homeluxy! My house was literally a mess and now, thanks to your professional cleaner, everything looks shiny and new!

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Anne-Marie

I recommend the gardening service. I was surprised to see how these guys revived my garden and took care of all the details.

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Joao

I’m glad I found this website while looking for painting services. Really good quality for the price I paid! I’m also pleased with their cleaners.

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Sam

It was an interesting experience for sure. Ana is super sweet and professional. I would be very interested in working with her, and you, again in the future.

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Manon

Excellent service, completed in the time booked! The house was spotless when I returned.

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Jeremy

Everything went perfectly with our cleaning, the housekeeper was very efficient and friendly.

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Doug

Why us?

Smart and simple
booking system

You can book directly through our website and see the summary of your order at all times. No extra visits, no added fees.

Secure and tax-deductible payments

All transactions go through a secure 3D payment method and our invoices can be used for your annual tax deduction.

5 Star
Reviews

We collect reviews and feedback after every cleaning, gardening, or painting service to make sure that all our collaborators have a 5-star quality rating.

The Housekeep
Promise

If you are not satisfied with your service you may be entitled to a supplementary one from us.

What discounts we have?

Get 50% off your
next order

Or give it to your friends and save 10% from the first order.

Get 8% off your
weekly order

Order a weekly cleaning and get a 8% discount.

Get 4% off your
bi-weekly order

Order a bi-weekly cleaning and get a 4% discount.

FAQ

Booking

How does Homeluxy work ?

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  • Select the size of your home and the extra services you require.
  • Select a cleaning time that works for you.
  • Enter the personal information needed.
  • Pay for the service online.
  • Spend your time doing something more important and enjoyable!

Do I have to create an account?

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Yes, we will set it up for you when you place your first order. This account will be used to store information to expedite your subsequent orders; and by deleting this account we can remove all of your personal information associated with it.

How can I modify an order?

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Please let us know here of any changes at least 24 hours before the order is due.

How many hours do I need to book?

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When making a booking, we automatically suggest the number of hours needed, but you can always add more as part of the booking process.

How does pricing work?

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The prices for the services include everything that you selected. If you choose any extras they will be added in the pricing - including the taxes and Homeluxy’s service fee.

What is the impact of extra options on pricing?

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Any extra options such as ironing, window cleaning, oven and fridge cleaning will take extra time for our cleaners so they will be priced additionally. The duration will be added to the final time estimate that you can check in the booking process.

How can I cancel or edit my booking?

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You can cancel or edit your booking from your account. Just click on your orders and you can edit from there.

You can also contact us  here.

How soon can you book a professional?

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You can book a professional as soon as 48 hours in advance, not including weekends and bank holidays.

Can I book a professional via Facebook or phone, for example?

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We can communicate with you over the phone or Facebook, for example, to set up the best service for your needs. But bookings can be made via Homeluxy.com only in order to have all the details necessary and to proceed with the safe payments.

Why does login not work ?

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You cannot login because you haven’t made a booking yet. We create an account for you on Homeluxy.com along with your first booking attempt. Once you make a booking order you will be able to access your account and see the booking.

What happens after the booking is complete?

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Once the booking is complete and the payment is made we receive your order and contact our subcontractors to see if any professional is available for your booking. Once we have the confirmation we will contact you to confirm your booking.

Payment

How can I pay?

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Using your VISA or MasterCard debit or credit card or via PayPal.

How can I get an invoice?

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Please send us all your invoice-related information here.

How does the payment work?

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You pay exclusively online. If there will be no one available to perform the service that you booked, you will be 100% refunded in up to 10 working days.

What is the service fee?

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Our company takes a 5% service fee to cover the operational costs. This is included in the price you see on Homeluxy at any time.

Is the payment secure ?

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Yes, Homeluxy offers safe and secure payment methods.

Did you know that you can obtain a 50% tax deduction from your cleanings with Homeluxy ?

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You can obtain a lump-sum deduction of up to 6'750 euros on your taxes for booking a declared and insured cleaning agent. Click  here for more.

Cleaning service

How can I be sure that the services are safe ?

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All of our agents and cleaners have insurance that will cover for any damages, in the event that they should occur. If you’re unhappy with the service, please file a complaint with us here, and we may reimburse up to 100% of the service fee.

What should I do if something goes missing ?

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In the unlikely event that something is missing from your home after our professional’s visit please contact us as soon as possible.

What happens if something is damaged during the works?

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In the event that something happens during the cleaning we encourage you to take photos of the damage and send it to us as feedback. If there are items in your house the professional should steer clear of, please let us know in the ''Notes'' field when booking.

What if the professional needs more hours than initially booked?

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At the moment it is not possible to add more hours once the professional is onsite. However we are working on a solution that will allow you to add extra time - depending on the availability of the professional - on the spot. It is possible to make changes on your booking 24 hours before the actual service.

What should I do in case the professional I booked is late ?

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If your professional is late you can let us know here. Or you can call us at +352 621 583 599 and we will get in touch with the professional as soon as possible.

What should I do in case the professional I booked does not show up ?

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In the highly unlikely event that the professional does not show up please get in touch with us at +352 621 583 599 or via the form here.

Do I need to stay home for the duration of the services?

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No, there is no need for you to stay home while our professionals do their job. However, for the first visit it is encouraged to stay and show your professional around the house. You can of course stay home during our professional’s visit

Will the professionals bring their own equipment?

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Professionals do not bring their own equipment unless this will be checked in the booking process. You can add this option in the booking process for cleanings.