Homeluxy logo

About Us

Last update 2 weeks, 3 days ago

Homeluxy’s goal is to facilitate access to several affordable home services including:

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Our purpose is to take care of those time-consuming and tedious household chores you might not be able to handle. We only work with professional cleaners, painters, and gardeners who go through a thorough background check before joining our team. Whether you need someone to mow your lawn, clean your house, or provide you a professional paint job, we’re here for you.

We are currently offering cleaning services across the entire Grand Duchy of Luxembourg. We will continuously expand the range of our services as we move forward.The company was founded in 2016 by two single entrepreneurs who realised how difficult it was to find help for household chores.

Who we are?

Laszlo Czero

Laszlo Czero

Managing Director

Tibor Miczak

Tibor Miczak

Project Manager

Krisztian Lakatos

Krisztian Lakatos

Backend Developer

Oliver Reider

Oliver Reider

Backend Developer

David Mezei

David Mezei

Designer

Our team of
professionals

Every cleaner has at least 6 months’ professional home cleaning and ironing experience.

Vetted and
Background-checked

All our collaborators are interviewed in-person and they undergo an 8-step background check process.

5 Star
Reviews

We collect reviews and feedback after every cleaning, gardening, or painting service to make sure that all our collaborators have a 5-star quality rating.

The Housekeep
Promise

If you’re not totally satisfied, we promise to send an alternative cleaner, gardener, or painter to provide the service again for free!

What people say?

Thank you Homeluxy! My house was literally a mess and now, thanks to your professional cleaner, everything looks shiny and new!

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Anne-Marie

I recommend the gardening service. I was surprised to see how these guys revived my garden and took care of all the details.

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Joao

I’m glad I found this website while looking for painting services. Really good quality for the price I paid! I’m also pleased with their cleaners.

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Sam

How does Homeluxy work?

  • Enter your post code to list the available services.
  • Select the services and the extras for every service you want.
  • Select the time you would like us to visit you.
  • Enter the necessary personal information.
  • Pay for the service online.
  • Spend your time doing something more important and enjoyable!

FAQ

Booking

How does Homeluxy work ?

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  • Select the size of your home and the extra services you require.
  • Select a cleaning time that works for you.
  • Enter the personal information needed.
  • Pay for the service online.
  • Spend your time doing something more important and enjoyable!

Do I have to create an account?

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Yes, we will set it up for you when you place your first order. This account will be used to store information to expedite your subsequent orders; and by deleting this account we can remove all of your personal information associated with it.

How can I modify an order?

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Please let us know here of any changes at least 24 hours before the order is due.

How many hours do I need to book?

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When making a booking, we automatically suggest the number of hours needed, but you can always add more as part of the booking process.

How does pricing work?

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The prices for the services include everything that you selected. If you choose any extras they will be added in the pricing - including the taxes and Homeluxy’s service fee.

What is the impact of extra options on pricing?

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Any extra options such as ironing, window cleaning, oven and fridge cleaning will take extra time for our cleaners so they will be priced additionally. The duration will be added to the final time estimate that you can check in the booking process.

How can I cancel or edit my booking?

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You can cancel or edit your booking from your account. Just click on your orders and you can edit from there.

You can also contact us  here.

How soon can you book a professional?

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You can book a professional as soon as 48 hours in advance, not including weekends and bank holidays.

Can I book a professional via Facebook or phone, for example?

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We can communicate with you over the phone or Facebook, for example, to set up the best service for your needs. But bookings can be made via Homeluxy.com only in order to have all the details necessary and to proceed with the safe payments.

Why does login not work ?

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You cannot login because you haven’t made a booking yet. We create an account for you on Homeluxy.com along with your first booking attempt. Once you make a booking order you will be able to access your account and see the booking.

What happens after the booking is complete?

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Once the booking is complete and the payment is made we receive your order and contact our subcontractors to see if any professional is available for your booking. Once we have the confirmation we will contact you to confirm your booking.

Payment

How can I pay?

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Using your VISA or MasterCard debit or credit card or via PayPal.

How can I get an invoice?

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Please send us all your invoice-related information here.

How does the payment work?

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You pay exclusively online. If there will be no one available to perform the service that you booked, you will be 100% refunded in up to 10 working days.

What is the service fee?

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Our company takes a 5% service fee to cover the operational costs. This is included in the price you see on Homeluxy at any time.

Is the payment secure ?

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Yes, Homeluxy offers safe and secure payment methods.

Did you know that you can obtain a 50% tax deduction from your cleanings with Homeluxy ?

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You can obtain a lump-sum deduction of up to 6'750 euros on your taxes for booking a declared and insured cleaning agent. Click  here for more.

Cleaning service

How can I be sure that the services are safe ?

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All of our agents and cleaners have insurance that will cover for any damages, in the event that they should occur. If you’re unhappy with the service, please file a complaint with us here, and we may reimburse up to 100% of the service fee.

What should I do if something goes missing ?

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In the unlikely event that something is missing from your home after our professional’s visit please contact us as soon as possible.

What happens if something is damaged during the works?

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In the event that something happens during the cleaning we encourage you to take photos of the damage and send it to us as feedback. If there are items in your house the professional should steer clear of, please let us know in the ''Notes'' field when booking.

What if the professional needs more hours than initially booked?

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At the moment it is not possible to add more hours once the professional is onsite. However we are working on a solution that will allow you to add extra time - depending on the availability of the professional - on the spot. It is possible to make changes on your booking 24 hours before the actual service.

What should I do in case the professional I booked is late ?

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If your professional is late you can let us know here. Or you can call us at +352 621 583 599 and we will get in touch with the professional as soon as possible.

What should I do in case the professional I booked does not show up ?

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In the highly unlikely event that the professional does not show up please get in touch with us at +352 621 583 599 or via the form here.

Do I need to stay home for the duration of the services?

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No, there is no need for you to stay home while our professionals do their job. However, for the first visit it is encouraged to stay and show your professional around the house. You can of course stay home during our professional’s visit

Will the professionals bring their own equipment?

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Professionals do not bring their own equipment unless this will be checked in the booking process. You can add this option in the booking process for cleanings.